Outcomes

Check out the latest PK news, events, and articles about the outcomes we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.

Lo que queremos decir cuando hablamos de comercio unificado

El término comercio unificado se ha puesto de moda en el sector minorista, pero ¿qué significa? Algunos expertos minoristas dicen que el comercio unificado es un grupo de canales... ...Read more

Cómo diseñamos, construimos y manejamos el futuro

Hemos pasado las últimas dos décadas construyendo experiencias de extremo a extremo para las marcas más grandes del mundo, experiencias que generan resultados significativos, más rápidos y que son... ...Read more

4 formas en que las plantas totalmente conectadas benefician a su fuerza laboral

La fabricación ha tardado en adoptar el internet industrial de las cosas, y algunos estudios muestran que menos del 10% de los fabricantes han incorporado tecnologías a su alrededor.... ...Read more

Utility Digital Experience Index

THE UTILITY DIGITAL EXPERIENCE INDEX ASSESSES TOP UTILITY WEBSITES The Utility Digital Experience (UDX) Index provides an objective and informed view of best practices, emerging solutions and performance of... ...Read more

Por qué somos expertas en momentos que importan

Después de estar en el hospital, obtener la autorización para irse a casa puede ser liberador y, a la vez, inductor de ansiedad al mismo tiempo. Lo que viene... ...Read more

Survival of the Fitting Room

Brick-and-mortar retail is struggling through massive store closures. With clients like Vans, Starbucks, Petco, and Nordstrom, PK knows how to escalate growth for leading retailers. Our retail e-book lays... ...Read more

Hospital Digital Experience Index 2018-2019

The Hospital Digital Experience (HDX) Index is a method for baselining the digital patient experience on hospital websites. It combines publicly observable use data and expert testing to spotlight... ...Read more

What’s a Customer Experience Worth?

Building a Business Case for Customer Experience All competitive businesses are dependent on their customer’s experience to drive their growth and prosperity. The interactions that happen every time a business... ...Read more

The Ultimate Guide to Customer Engagement

The Omni-Channel Strategy that Leading Companies Use to Drive Reach, Retention, and Revenue. In today’s marketing climate, a well-thought-out customer engagement strategy is essential. Customers choose how and when... ...Read more

Personalization is a data problem

In today’s consumer environment, everything revolves around personalization data. Customers expect that the brands they know and love, know them back. However, in order to have a personal relationship... ...Read more